Attached is the instruction file that was sent to end users.


There are install and uninstall agent procedures in Kaseya that operate without user interaction and without UAC.


Troubleshooting


Not connecting - check the HOSTS file for this entry:

 

65.23.4.3           vpn.premiumretail.com ###Cisco AnyConnect VPN client modified this file. Please do not modify contents until this comment is removed.

 

If it is there, delete it from the file.  To do this, open NOTEPAD as administrator by right-clicking the notepad app and choosing…

 

Cisco AnyConnect had been uninstalled from the system I was working on.  This seems to be a remnant left behind.

 

File Location

 

The hosts file is found here: c:\windows\system32\drivers\etc\