When a Retail Link Password ticket is submitted verify whether or not the User ID changed.  If not indicated in the ticket, then either ask the individual who submitted the ticket or email dataacquisitionteammembers@premiumretail.com and ask the group. 

  1. If the User ID changed, then this is a valid ticket and needs to be assigned to Smartcom Development Support group and assign to Chad Eskew. 
  2. If only a change in password, Reply to All and whomever else should be included with the following text:


Thank you for submitting a ticket regarding your Retail Link client account needs. No action is needed by SMC - IT.  Please email dataacquisitionteammembers@premiumretail.com with the details of the password change and the Data Acquisition Team will update the information accordingly.  


SCENARIO 1: PRS User encounters a Password Reset Required
 Retail Link password has expired and needs to be updated.

  • PRS User reviews master credential list.
    • If we are allowed to reset password – Reset the password per password guidelines and update the master credential list with the new password they setup.
      • If Data Acquisition Team updated the password, they need to update the master credential list and communicate the new password to the AE so that they can let the client know the new password.
      • If an AE updated the password, they need to email the Data Acquisition Team so they can update the master credential list and email the client to inform them of the new password.
    • If we are not allowed to reset password – Reach out to client to reset the password. 
      • Data Acquisition Team will need to contact the AE so they can reach out to the client to reset the password.
      • Once new password is received – AE will send to the Data Acquisition Team and they will update the master credential list 


SCENARIO 2: User encounters an Invalid Password
This means someone (likely the customer) has changed the password and the master credential list has not been updated.

  • Reach out to Account Executive to get the updated password from the client
    • AE would, of course, just reach out directly
  • Once new password is received – AE will send to the Data Acquisition Team and they will update the master credential list